Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer

Important Information


Adherence to the international sanctions regime

Due to the international sanctions regime currently in force, regulatory authorities or DHL Express can stop shipments sent or received by companies and individuals under sanctions, until additional information concerning the shipment is received from the sender. Depending on the sender’s/receiver’s status and applicable international sanctions, there might be a delay in delivery or, in some cases, shipment hold up in the country of the sender or its return to the sender.

Please be informed that due to international sanctions against Iran, Syria, Sudan, Cuba the Letter of IndemnityExternal Link / New Window has to be signed before any shipment to those countries. Before any shipment to North Korea the DHL call center operator must be contacted by phone +7 (495) 956-1001 to check whether a shipment could be delivered. Please note that in case shipments to be sent from a legal entity, a Letter of Indemnity should be signed by duly authorized representative of a legal entity. In case shipments are drawn up through DHL Express Service Points a representative of a legal entity should have a valid power of attorney to execute such kind of document on behalf of legal entity.