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Terms and Conditions: Shipping By DHL Express

Our standard terms and conditions of carriage for express shipments.

TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and on behalf of anyone else with an interest in the Shipment that the Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by DHL or Shipper automated systems, such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

January 1, 2017

March 6, 2020

DHL EXPRESS MONEY-BACK GUARANTEE TERMS AND CONDITIONS

IMPORTANT NOTICE

DHL will, upon the customer's request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment, that is delivered later than DHL's quoted delivery commitment.

Valid from 01 July 2017
1. The present Terms and Conditions regulate the process of providing by DHL the service of arranging for the customs charges, customs VAT and other mandatory charges related to customs clearance of shipments when imported into the destination country (hereinafter referred to as “Charges”) as well as DHL’s services related to arranging for customs clearance in the destination country (hereinafter referred to as “Customs Clearance Services) to be paid by the Customer (hereinafter – Services).

2. The Service is provided only for the shipments sent from Russia. The Service is offered only to DHL account customers. The Service is not available for the shipments imported into the Russian Federation.

3. In order to receive the Service the Customer, when creating a DHL waybill via DHL’s electronic systems, chooses their account in the field in MyDHL+ application “Duties to be paid in the destination country”, the DD Service Code, whereas a DHL electronic waybill will reflect that the Customer has ordered the Service in the field “Service” as “Duties & Taxes Paid (DD)” and the DHL’s copy of the waybill which will accompany the shipment to the destination point will include the DTP Code.

4. The rates of providing the Service, due to be paid by the Customer to DHL, are posted on the websiteExternal Link / New Window or are regulated by the Rates Appendix to the Agreement. In DHL’s invoices the service is referred to as “Customs charges payment arrangement” and is billed along with the service of delivery against the waybill of the Service. Payment due dates are regulated by the Agreement. The Service is due for payment by the Customer regardless of Charges and Customs Clearance Services billed by DHL to the Customer.

5. The list of payable Charges is stated in Clause 12. DHL bills to the Customer all the Charges levied in the destination country due to customs clearance in rubles based on the internal currency exchange rate fixed by DHL monthly (VAT exempt).
Customer may get scanned copies of the customs documents from the destination country in its local language for each waybill for the Service ordered by using MyAccount application.

6. The list of Customs Clearance Services due to be paid by the Customer to DHL us stated in Clause 13. DHL bills to the Customer the sum of all the charges for Customs Clearance Services incurred in the destination country due to customs clearance in rubles based on the internal currency exchange rate fixed by DHL monthly (VAT exempt).

7. Payable Charges and Customs Clearance Services may be billed with a delay of up to 180 days since the date DHL received the shipment for delivery.
The Customer shall pay for all the Charges and Customs Clearance Services billed daily within 7 calendar days since the invoice issue date regardless of the terms of the Agreement.

8. The Charges are not billed by DHL to the Customer in case the customs clearance of the Shipment in the destination country is dealt with by the receiver of the Shipment themselves or by the third party. If this is the case the “Customs charges payment arrangement” service is due to be paid by the Customer regardless of Charges billed by DHL to the Customer.

9. When the Customer places an order for the Service, DHL will take all the reasonable efforts to provide the Service in full, but not does guarantee that the Shipment receiver will be exempt from being required to pay any charges imposed by the customs authorities of the destination country which might be caused by the legislature applicable in the destination country or the requirements of the customs or any other authorized bodies.

10. Despite any other references, DHL’s liability by virtue of law is limited to the cost of the service. The present restriction applies to any damage incurred to the Customer due to the present service supply.

11. The terms used in the present Terms and Conditions and not specified herein are defined in line with the Agreement.
12. The list of payable Charges:

Surcharge nameDefinition
Customs duties in the destination countryReimbursement of customs duties levied by the customs and any other authorized bodies in the destination country to DHL Express.
Taxes in the destination countryReimbursement of taxes levied by the regulatory authorities in the destination country to DHL Express.
Paperwork charges for controlled goodsReimbursement of mandatory charges levied by the state authorities in the destination country for control and inspection of food products, medicine, animal and plant products for their safety confirmation and import permit.
Revenue charges for goods importReimbursement of mandatory revenue charges levied by the customs authorities in the destination country for the goods import. The rates of the charges may be calculated as a percentage of the customs value of the goods or as a fixed fee. A combination of these calculation methods might also apply.
FinesFines imposed by the state authorities in the destination county in case the sender or the receiver fail to provide the required paperwork in time. The category includes all the possible potential fines.
Handling in the special trade zoneMandatory charges levied by the customs authorities in the destination country in case the shipments are handled in special trade zones, e.g. free port, special economic zone, bonded warehouse, etc.
Other mandatory chargesOther mandatory charges levied by the customs authorities for licenses, import permits, control, inspection or any other actions required to complete customs clearance of the shipment in the destination country.
13. The list of payable charges for customs clearance services:

Name of the customs serviceDefinition
Customs clearanceApplies when the shipment requires for formal clearance in the destination country under an individual entry form. The service applies for shipping abroad.
Customs clearance for multi-product shipmentsApplies for customs clearance in the destination country for multi-product shipments for each additional sheet or each additional commodity. The service applies for shipping abroad.
Surcharge for data correctionApplies for customs clearance in the destination country if at the customs body or importer/exporter’s request DHL introduces changes into the data submitted in the customs declaration. The service applies for shipping abroad.
Permits and licensesApplies, if at the importer/exporter’s request to accelerate customs clearance DHL is required to file controlled documents essential to declare a number of goods in the destination country, e.g. medical equipment, drugs, food products, groceries, etc. The service applies for shipping abroad.
Bonded storageApplies when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take effect three calendar days after the freight arrival date. The service applies for shipping abroad.