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Legal

DHL website terms and conditions and a statement on DHL’s commitment to user privacy on its websites.

Terms and Conditions – DHL Website

On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

The Terms and Conditions of use of the DHL Website are as follows:

Copyright

The copyright in this publication is owned by DHL International GmbH.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject to the following conditions:

  • The material may be used for information and non-commercial purposes only
  • It may not be modified in any way
  • No unauthorized copy is made of any DHL trademark
  • Any copy of any portion of the material must include the following copyright notice:
    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.

Other Trademarks and Trade names

All other trademarks or trade names referred to in these materials are the property of their respective owners.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

Use of interactive features on this site

For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

Accuracy of this site

These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.

Viruses

DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
Privacy & Cookies

DHL is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.

In the following, we explain what information DHL collects when you visit our website and how this information is processed and for what specific purposes.

Companies representing DHL in Russia are conscientious operators in respect of processed personal data and strictly comply with all applicable requirements of the applicable legislation on personal data.

The provisions of the EU General Data Protection Regulation (hereinafter referred to as the "GDPR") do not directly apply to DHL business in Russia, represented by legal entities established under Russian law and entering into legal relations with counterparties located in the Russian Federation.

Nevertheless, the Deutsche Post DHL Group (hereinafter also referred to as DPDHL, the Group) takes all necessary measures to ensure compliance with the provisions of GDPR, and the Russian subsidiaries of DPDHL do respect the requirements of GDPR.

Websites that operate in the interests of DHL companies in Russia are not intended for purposeful interaction with data subjects located on the territory, where the provisions of GDPR directly apply, by offering to the said data subjects any goods or services or monitoring of their behavior.

+ What is personal data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Who is responsible?
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.

For JSC “DHL International” and LLC “DHL Express”:
Alexey Muntyan
+7 (495) 956-1001 ext.3062
Alexey.Muntyan@dhl.ru
8 Marta St., 14, Moscow, 127083, Russia

What are the purposes of and the legal basis for the processing of personal data? / What are the controller´s or third party´s legitimate interests?

Consent to Processing of Personal Data
Maintaining of confidentiality of personal data and its protection in the course of processing is the priority objective of DHL. Hereby we guarantee that your personal data will be processed by us exclusively with strict observance of all requirements of applicable legislation of the Russian Federation on personal data, as well as in accordance with the Policies on organization of processing and protection of personal data:
The policy of JSC "DHL International"External Link / New Window
The policy of LLC "DHL Express"External Link / New Window
The policy of LLC "DXL Logistics"External Link / New Window
The collected personal data will be recorded, systemized, accumulated, stored, rectified and retrieved with the use of databases located on the territory of the Russian Federation.
Hereinafter the “Operator” shall mean:
• Joint-stock company "DXL International" (127083, Moscow, 8 March str., 14)
• Limited Liability Company "DHL Express" (127083, Moscow, 8 March str., 14)
• Limited Liability Company "DXL Logistics" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6)
• Limited Liability Company "DHL Global Forwarding" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6)
• Limited Liability Company "DHL Global Mail" (127051, Moscow, Bolshaya Sukharevsky lane, 21, bld. 2)
The choice of the Operator depends on what company you are currently interacting with or are going to interact through websites that operate in the interests of the Operator (hereinafter to as the “DHL websites”).
Herewith you confirm that you have reached the age of 16 (sixteen) or more years and confirm your Consent to processing of your personal data by the Operator by any of the following methods or a combination of them:
• by continuous visiting of DHL websites and using their functionalities
• by putting “V” mark in Column “Consent to processing of personal data”
• by activating the data entry function (for instance, by pressing “Send”, “Enter” etc.), when filling-in relevant web-forms on DHL websites
• by entering the Personal Identification Number (PIN) in the relevant field on DHL websites
Having confirmed your Consent, you authorize the Operator, as well as on its behalf – third parties (list of third parties in relation to: JSC "DHL international" or LLC "DHL Express"External Link / New Window), to process personal data specified by you in relevant web-forms on DHL websites, as well as information obtained in the process of your visiting DHL websites and using of their functionalities.
Your personal data will be processed in a composition and combination required for attainment of any one, several or all of the below objectives, which are considered relevant for interaction between you and the Operator:
• providing you products (goods, works, services) by the Operator, as well as settlement of accounts between you and the Operator
• review and registration of your messages (requests, offers, comments, claims, acknowledgements) addressed to the Operator, your informational support, evaluation of customer satisfaction and control over the quality of services rendered to you
• offering of services, works and goods from the part of the Operator, conduct of business negotiations with you, organization of your participation in activities to increase awareness and consumer loyalty in relation to the Operator, as well as in marketing researches
Your personal data will be processed with or without the use of computerized equipment by way of its acquisition (collection) through open sources of the Internet, including data acquisition from third parties, recording, systematizing, accumulation, storing, rectification (updating, alteration), retrieval, use, transmission (furnishing of providing access), to third parties – to the companies of Deutsche Post DHL Group on the territory of the Federal Republic of Germany, Czech Republic and Malaysia, blocking, deleting and destruction of relevant data. The Operator is authorized to disclose your personal data exclusively only to its employees, as well as third parties, after their assuming of relevant obligations on maintaining confidentiality of personal data made available by the Operator.
The Operator is authorized to process the following information, which may be acquired (collection) in the process of your visiting certain DHL websites and using of their functionalities:
• network address of the user device
• information on the fact, date and time of visiting web-addresses
• information on the fact, date and time of visiting sites and/or pages of websites
• information on the method of the user’s entrance to relevant page of website
• information on the user’s migration using hyper link from relevant page of website to the other page of website
• information on the fact and number of the user’s downloading of files from relevant website, as well as the names and types of downloaded files
• duration of the user’s sessions
• the name of the user’s Internet provider
• information on the volume of consumed network traffic
• cookie file identifier provided to the user
• information on the web-browser of the user
• information on the user’s device (type and model of the device, OS name and its interface languages, monitor’s resolution and pixel bit depth)
• searching requests of the user
• geo location of the user device for connection to the Internet
• location information at a specific time (means the location of the user device if geo localization functions are enabled in the web browser and the operating system of the user device)
• nick-name of the user
• information on the fact, date and time of the user’s registration and deregistration
• information on the fact, date and time of the user’s authorization and de-authorization
• hash sum of user data
The abovementioned information may be acquired by the Operator by various methods, including, but not limited to, cookie files and web beacons. For the purpose of organization of data acquisition (collection), the Operator is authorized to use both functionalities of DHL websites and functionalities of outside Internet service providers, including, but not limited to, Yandex.MetrikaExternal Link / New Window, Google AnalyticsExternal Link / New Window, WebTrendsExternal Link / New Window, Raiting Mail.RuExternal Link / New Window, provided to the Operator by third parties and designed to assess the attendance of websites and (or) analyze the behavior of website users. The Operator may change the list of outside Internet services used without prior notice to you. Outside Internet services do not assimilate and are not capable of assimilation or correlation of acquired information with personal data specified by you in relevant web-forms on DHL websites, and which could identify you. Storing and further processing of information acquired by outside Internet services will be performed by such services using their own processing facilities, which are beyond the scope of the Operator’s responsibility for their territorial location.
The present Consent will be valid from the date of its furnishing and for the duration of contract (s) for your purchase of the Operator's products, settlement of accounts between you and the Operator, reviewing of your messages, your informational support, evaluation of customer satisfaction and control over the quality of services rendered to you, offering of relevant services, works and goods from the part of the Operator, conduct of business negotiations with you, organization of your participation in events and marketing researches from the part of the Operator, as well as: for 5 (five) years after the termination of contract (s) for your purchase of the Operator's products, settlement of accounts between you and the Operator, ending your participation in the activities and marketing researches of the Operator; for 3 (three) years after review of your messages, discontinuation of your informational support, evaluation of customer satisfaction and discontinuation of control over quality of services rendered to you, discontinuation of your participation in incentive and other activities, after the date of offering services, works and goods to you, and discontinuation of business negotiations with you; for 6 (six) months in respect of technical information - after completing your visit to given DHL websites and stopping using their functionality.
You have the right to revoke this Consent in accordance with Article 9 of the Federal Law dated 27.07.2006 № 152-FZ “On Personal Data” by any of the following ways:
• contacting to the Operator in person
• providing a written request to the Operator's address
• sending a request to the Operator’s e-mail (applicable only to JSC "DHL International" or LLC "DHL Express") – rupd@dhl.com.
In case of your revocation of this Consent, the Operator is authorized to continue processing of your personal data without your consent in cases specified in sp. 2-11 Part 1 Article 6, Part 2 Article 10 and Part 2 Article 11 of the Federal Law dated 27.07.2006 № 152-FZ “On Personal Data”.

Visiting our website
When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under section "Online presence and website optimization”.
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you like to delete this data you can do so by disabling this function in your browser.


Processing for advertising purposes
If you are an existing customer, your data (e.g. name, address) may be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned in “Who is responsible?”.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

Use of Cookies
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

We are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

Table of cookies and categories
We have provided details of all cookies that can be used in different composition and combination on this websites in the table below.
All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

 

Cookie
NamePurposeMore Information
Campaign Name Cookie [2]campaignNameThis cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign’s ID.
The cookie expires after 24 hours only.
 
Search Parameter Cookie [3]searchParamsThis cookie is used to store search phrases and words that you have typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.
 
Shipper Reference Details Cookie [3]shipRefDetailsThis cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper’s Reference tracking application.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.
Take a look at one of our DHL Express Shipper’s Reference tracking applications
Waybill Cookie [3]AWBThis cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.
Take a look at one of our main online tracking applications
Waybill Brand Cookie [3]BRANDThis cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.
Take a look at one of our main online tracking applications
Fast Track Cookie [3]No fixed nameThis cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.
You can find one of our DHL Express Fast Track tracking applications here
Tab System Cookie [3]No fixed nameThis cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.
 
nugg.ad Cookies [4]d, dp, ciThis website uses nugg.ad AG technology to monitor data on controlling advertising. In order to do this, nugg.ad saves the frequency of use of various website topics in the form of cookies. Nugg.ad identifies relevant target groups for advertising, according to socio-demographic criteria and product interests. It only makes use of statistical patterns, which are created by the behavior of users towards online advertising and editorial content published on websites. To ensure that you are not constantly bombarded with the same advertisements or even feel that they are too intrusive, we count how frequently you are shown an advert in various campaigns. Once you reach a certain level of exposure, you will not be shown any more adverts from that campaign. Both the d-cookie and the dp-cookie are used to analyze target groups and contain the number of page hits in particular subject areas. The ci-cookie is used to store information about how often you have been shown a particular advert. The cookies only contain general information about your internet use.

These cookies are stored in the browser of your device (e.g. PC, laptop, smart phone etc.) for a maximum period of 26 weeks. Nugg.ad's technology may also save basic information on your use of other websites in order to estimate what advertising might interest you the most. It is not possible for us to trace any information in the cookies back to individual users. In particular we cannot identify a person by name, address or any other data that is directly identifying.

If you would like to see advertising on websites that are of interest to you, then you can opt in to receive a further theme-based analysis of your usage behavior. If you give your agreement, then this opt-in cookie will also be stored in the browser of your device. It will be stored for 1 year. If previously collected nugg.ad cookies are present in the browser of your device, by setting the opt-in cookie the following will happen: with your permission the nugg.ad cookie lifespan is lengthened to 1 year (calculated from the moment the cookie is set). Information stored in nugg.ad cookies prior to opt-in is retained and will be deleted upon expiration of the cookie (maximum 1 year). You have the right to prevent the recording of information by the nugg.ad system at any time by exercising your right to opt out. If you have already given your consent, you can also cancel it at any time, effective thereafter. An opt-out will also be stored in a cookie in your browser's device with a lifespan of 10 years, it will be named "nuggstopp", and will be set by "nuggad.net".
More Info about Privacy at nugg.adExternal Link / New Window

The Topic Monitor will show you how your interests are estimated on the basis of your previous surfing behavior.
Webtrends Analytics [2]WT_FPCThis cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at WebtrendsExternal Link
Webtrends Analytics [2]ACOOKIEThis cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.dhl.comExternal Link) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.deExternal Link).
We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.
More Info about Privacy at Webtrends External Link
Google Analytics [2]_utma
_utmb
_utmz
A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.More Info about Privacy at GoogleExternal Link

Please insert alternative text: Alternatively, to opt out of being tracked by Google Analytics across all websites, you may install the Google Analytics Opt-out Browser Add-on also available from the link above.


 
Eloqua Tracking Cookie [2] ELOQUAThe content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.More Info about Privacy at EloquaExternal Link

Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so:

You are currently opted-in for web monitoring by Eloqua on DHL websites. Click here to opt-outExternal Link of Eloqua web monitoring.
LiveBall Tracking Cookies [2]LiveBall, mkto_trk, ki_r, ki_t, ki_uThese cookies collect information using anonymous identification numbers.
LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data.
These cookies are set when you contact DHL using certain online forms on our websites – for example, when you open a DHL Express account with us.
The cookies are used confidentially only by DHL internally and expire after 365 days.
More Info about PrivacyExternal Link

To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings. To find out more, please visit: All About Cookies External Link / New Window

 
dotMailer Tracking Cookie [2]tracked_sessionThis cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.
The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.
If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
 
More Info about Privacy at dotMailerExternal Link

To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings. To find out more, please visit:
All About CookiesExternal Link / New Window
 
MediaMind Cookies [2]U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4.MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.

These persistent tracking cookies collect your IP address and use it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
 
More Info about Privacy at MediaMindExternal Link

To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out External Link

If you’ve previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:. MediaMind Opt-In External Link
 
Flash Cookies [1] LSOFlash Cookies allow you to view Flash Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on local hard disk.
If you wish, you can disable flash cookies (also referred to as ‘local shared objects’).
 More info about how to manage or disable Flash cookiesExternal Link
Full info on Flash Player functionality and related Privacy settings External Link
You Tube Cookies [2]use_hitbox
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We embed videos using YouTube’s privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
To find out more, please visit YouTube’s embedding videos information pageExternal Link
Oktopost Cookie [2]oktoOktopost cookie allows DHL to track end-users’ activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user’s basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user’s social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions. 
Please note that end-users may remove this cookie by following the instructions of their web browser.
Learn more about OktopostExternal Link / New Window
Sharing Tools: Third Party Cookies
DHL now uses embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party’s website for more information. The ‘share buttons’ are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services (See in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
How to Manage Cookies / Right to object and to opt-out
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices

You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

I do not want nugg.ad to analyze my surfing behavior by topic on Internet sites. This objection will be stored in a cookie on my browser, and has a lifespan of 10 years ("opt out")
I would like to see advertising that is relevant to me, and agree to nugg.ad's analysis by topic of my surfing behavior. This permission is limited to the period of one year ("opt in").
Social-Media-Plug-ins
On our website we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

Customer account
The following mandatory information is required when users create a customer account on our website or online solutions. It is not possible to create a personal account without this information being supplied: Name, Address information, phone number, email address.
Further information on data protection in specific services and products is available at TAB Privacy Notice Products & Services.

Jobs & Career at Deutsche Post and DHL
Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 540,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, on our website.

Will my data be passed on to third parties?
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at TAB Privacy Notice Products & Services.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality in respect of personal data received. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

What is the DP DHL Data Privacy Policy?
The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
DPDHL Privacy Policy (Summary) (Type: Acrobat Reader file, Size: 147.3 KB)

What are my data subject’s rights?
Overview
Apart from the right to obtain you have the following rights:
• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority.
Right to object
The right to object applies for all processing of personal data.
To exercise your right, simply get in touch with us by using the contact details mentioned above in section “Who is responsible?”.

How about data security
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Where do I find service specific information regarding the processing of personal data?
Further information on data protection in specific services and products is available at TAB Privacy Notice Products & Services.

Changes to Privacy Notice
We keep our Privacy Notice under regular review.
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Notice.
This statement was last updated on May 18th 2018.