Complaint? Compliment? Go Straight to the Top!
At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Adrian Marley (Managing Director DHL Express CIS & SE Europe) and Natalia Novokshonova (Head of Customer Service DHL Express Russia) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Adrian Marley and Natalia Novokshonova would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just send letter to Adrian Marley or Natalia Novokshonova and let them know what you think. Please include your telephone number if you would like us to call you back!
Adrian Marley and Natalia Novokshonova will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 hour (working hours 9:00 – 18:00, Moscow time zone).