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Contact


DHL eCommerce Russia

Are you expecting a parcel sent by DHL?
Please use the following options to check the status of your parcel.

  • For domestic shipments:

Please enter your parcel identifier or reference number below.

Missing input

Please enter an identifier or a parcel reference number.

The identifier is normally your parcel number within the DHL eCommerce system. The reference number is usually your order number provided by the store at the time of order. Your parcel will be visible once dispatched.


  • If you are expecting an international parcel sent with DHL Express, please use Express Tracking

In case you received a dedicated link from your shipper please use this link to track your parcel. If you have not received a parcel ID, please contact the sender to ask for the status of your shipment.

Please see our FAQs or get in touch with our Customer Service if you have any questions.


TRACK AND TRACE


DELIVERY


COMPLAINTS

Do you have an inquiry about DHL eCommerce, DHL Parcel or DHL Global Mail products and services? Our customer service will be happy to help.

Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments. Private customers can send their international shipments via the local post office.


Please call us if you need immediate assistance.

Customer Service Number
8 495 984 30 85 for Moscow
8 800 100 30 85 for other Russian cities

Opening Times

Monday-Friday9 AM - 9 PM
Saturday9 AM - 9 PM
Sunday9 AM - 9 PM

 
 

Track a DHL eCommerce Package

Please enter your parcel identifier or reference number below.

Missing input

Please enter an identifier or a parcel reference number.

The identifier is normally your parcel number within the DHL eCommerce system. The reference number is usually your order number provided by the store at the time of order. Your parcel will be visible once dispatched.